Customer Benefits

We offer consulting, creation, implementation and support for PIM, DAM and MDM systems from a single source. We have many years of experience with various systems and frameworks and our customers can benefit from it. We constantly strive to improve our work processes, and we are committed to long-term cooperation.

Customer Benefits at a Glance

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Our software company supports companies around the world and offers extensive solutions for e-commerce and other areas. As our customer, you will benefit in many ways.

Experience

  • We earn over 50% of our sales with implementation projects
  • We spent 5,000+ man-days alone in web application and API development learning how to simplify complicated tasks.

Transparency

  • Our code is open-source and we will provide you with the source code
  • You get full access to our project management system to control the development process
  • We offer comprehensive monitoring of your online store, your web application and all necessary server services absolutely free
  • You get very detailed cost statements
  • We are honest and flexible.

Efficiency

  • We work with all leading shop systems and frameworks, so we can offer an optimal solution
  • Each team member retains his / her special area of responsibility in the project
  • During project implementation we rely on permanent teams
  • We recommend – you decide.

Quality

  • We attach great importance to our staff training
  • We strive to ensure high productivity
  • We constantly strive to improve our work processes
  • Customer feedback is important to us.

Sustainability

  • 60% of our customers come from the DACH region.
  • We establish long-term cooperation - many customers rely on us for years.
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Project Management

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We organize our work processes efficiently to get expected results. A key factor here is efficient and goal-oriented project management. This includes planning, control, monitoring and review of progress and results with the customer during each step of the project. We ensure the qualitative and punctual realization of your project by consulting the customers first and only then taking care of the implementation.

  • Project Manager

A project manager is permanently assigned, always available, and takes full responsibility for a project.

  • SCRUM

We focus on agile project management and we are open to changes of any kind in the project process.

  • Full Transparency

Every customer gets full access to our project management and reporting system.

Communication

We consider our customers partners with whom we work on a project. The efficient, timely and solution-oriented communication between the company and the customer creates the basis for the constructive and trusting cooperation on the project and contributes to faster and more secure target achievement. We always stay in contact, and we are happy to advise you from project start to project finish.

  • Phone

We look forward to your call and offer advice on all questions.

  • Personal Meetings

Let us advise you personally! It is so much easier to clarify open issues in a personal conversation.

  • Desktop Sharing

As part of a desktop sharing consultation you will be accompanied by our support team online.

  • Email

Your e-mail inquiries will be processed as soon as possible.

  • Issue-Tracking

With our ticket system you can create, concretize and adapt the tasks.

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Development

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Development takes place in sprints. So, the customer gets to see the first work results very early, has full budget control, and can adjust the development process at any time as requirements or project goals change.

  • Team work

Our permanent team ensures project realization, as each team member is responsible for what he/she does best.

  • Version-Based Development

We use GIT. Thanks to GIT any older version of the software can be restored at any time.

  • Issue- and Bug-Tracking System

Allows us not to skip or forget any bug or problem.

  • Test and Live Environment

We always work with a test and live environment. The latest version is always available in the test environment.

Quality Assurance

Quality is important to us. We take care to deliver qualy work results. All intermediate results are checked in detail by our tester before they are presented to the customer. Standardized work process, specialization of the employees and the use of special tools make this possible.

  • Code Review

Is an integral part of our development. Each line of code is automatically reviewed by a CI tool and manually verified by a senior PHP developer.

  • Permanent Project Team

We organize a permanent project team with fixed responsibilities – a project manager, front-end and back-end developers, designers and QAs.

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